Mike's Stuff

mamolitor — Wed, 07 Apr 2010 14:27:36 +0000

wow what is this

https://connect.delta.com/f5-w-68747470733a2f2f6d79656d61696c2e64656c74612e636f6d$$/

PSR Re-Implemented

mamolitor — Thu, 17 Dec 2009 16:55:03 +0000

With regret I needed to post that PSR was re-implemented for Northwest legacy and legacy Delta Air Lines delays. Trouble in October rerequired a full scale investigation of all coding and data issues that have backloged for years.

But it was time to launch and all seems well.

Cycle two begins today at 10AM with the PAX file and cycle 1 will end at 6:20 with the non-air export.

Items for Week August 28 to September 4

mamolitor — Tue, 08 Sep 2009 18:20:12 +0000

Last Week

Loyalty interfaces
Lookup by Memeber ID Number remains unfinished at the host. Issue posted to QC items remain open as of Friday for Miles and Customer Value numbers.
Lookup by Member Name complete.
PSR is about 33% complete. Delayed flight information will be an indirect manual process to get delayed flight listed each moring and posting that list in an excel sheet to a folder where batch will add to 45 running list of delayed delta flights. End to End testing will be done this week.
PSR with Delta Flights Delays — See Loy above.
Concord Flight Interface for Delta Flights
Reviewing SOA specification. 25% complete
Concord SAP check interface for Baggage and Customer Care
Reviewing system interface specification. 10% complete

Task added today that need immediate attention

mamolitor — Thu, 04 Jun 2009 15:17:02 +0000

CLS — Dain need to verify cost per claim handled by LZ
Wipro — Not able to get Concond/Cirrus working
Wipro — Bess’ start up help
New release of Concord/Cirrus — Will we beta June 8, June 15 or wait until July.
EDW — Maribeth need help with EDW DM for Concord/Cirrus

Individual Short-Cuts and Work Arounds

mamolitor — Fri, 08 May 2009 05:05:53 +0000

Found a “problem” with concord/cirrus.

Individual user try to speed up the generate/edit/print letters cycle with short-cuts. These short-cut work well most of the time can cause lock-ups if the same file is open in more than one instance of MS-Word. Too many open windows, too many copies of the same file open, can lock up all of the one streamed application in Citrix and the local workstation loaded application.

Delta managers training class starts using concord

mamolitor — Tue, 28 Apr 2009 15:37:26 +0000

Working a few issues with the training class getting access to all the applications.

Tom Atz was not setup for concord on the training PC. Needed to unexpired his account
Kim Tompson’s ID was not setup until 9:09 AM this morning in AD. Last member of the Ishop requests to get setup by security. Because she used SSPM to setup her ID there prior to AD it locked up ID. She is using a Temp ID until Help Desk gets this fixed.
New user in Customer Care joined the class, but was never in training database.

Week ending April 24, 2009

mamolitor — Mon, 27 Apr 2009 16:25:51 +0000

Weekly Status Report

From Michael Molitor Dept: J3340
For the week ending 4/24/09

Operations

Web Mail import monitoring.
Remove duplicate webmail cases created over the weekend
Rerun af standards extract

Technology Launches/Releases

Projects/CSR Status

Customer Care Integrations

Business case in Review
Project Plan Review
ART completed.
IFR complete — Citrix servers are on order.
Finish Alpha testing concord 2.8.2004 — fix temp file use of root of c-Drive
New Citrix farm has two servers running with ESX

Next Week

Roll out Second Beta of Citrix for MSP/C
Training for trainers starts Tuesday, April 28, in MSP/C to prepare for May 7th training classes

Integration in Citrix

mamolitor — Mon, 20 Apr 2009 19:46:25 +0000

Working to find a solution where Concord/Cirrus can be used with one centeral database server but still have reasonable responce time to any client anywhere in the world. Right now that solution seems to be Citrix Streaming Presentation Server and ICA clients. More to follow as this project progresses.

Concord 2.8.1 migration issues

mamolitor — Mon, 15 Dec 2008 16:48:14 +0000

Reports have been arriving all morning about a couple of different problems within concord.

Some users are not able to access concord
Some did not get the upgrade
some are not able to generate a letter
some don’t have reporting queries of data downloaded

All of these should be resolved today.

Enhancement to no tier report

mamolitor — Mon, 01 Dec 2008 16:08:48 +0000

Added manager to the query for both last update user of contact card as well as the responcible employee’s manager. Then updated the schedule so that it will run with other audit reports each Sunday for domestic departments and monthly for Pacific.