wow what is this

https://connect.delta.com/f5-w-68747470733a2f2f6d79656d61696c2e64656c74612e636f6d$$/

PSR Re-Implemented

With regret I needed to post that PSR was re-implemented for Northwest legacy and legacy Delta Air Lines delays.  Trouble in October rerequired a full scale investigation of all coding and data issues that have backloged for years.

But it was time to launch and all seems well.

Cycle two begins today at 10AM with the PAX file and cycle 1 will end at 6:20 with the non-air export.

Items for Week August 28 to September 4

Last Week

• Loyalty interfaces
  Lookup by Memeber ID Number remains unfinished at the host. Issue posted to QC items remain open as of Friday for Miles and Customer Value numbers.
  Lookup by Member Name complete.
  PSR is about 33% complete. Delayed flight information will be an indirect manual process to get delayed flight listed each moring and posting that list in an excel sheet to a folder where batch will add to 45 running list of delayed delta flights. End to End testing will be done this week.
• PSR with Delta Flights Delays — See Loy above.
• Concord Flight Interface for Delta Flights
  Reviewing SOA specification. 25% complete
• Concord SAP check interface for Baggage and Customer Care
  Reviewing system interface specification. 10% complete

Task added today that need immediate attention

1. CLS — Dain need to verify cost per claim handled by LZ
2. Wipro — Not able to get Concond/Cirrus working
3. Wipro — Bess’ start up help
4. New release of Concord/Cirrus — Will we beta June 8, June 15 or wait until July.
5. EDW — Maribeth need help with EDW DM for Concord/Cirrus

Individual Short-Cuts and Work Arounds

Found a “problem” with concord/cirrus. 

Individual user try to speed up the generate/edit/print letters cycle with short-cuts.  These short-cut work well most of the time can cause  lock-ups if the same file is open in more than one instance of MS-Word. Too many open windows, too many copies of the same file open, can lock up all of the one streamed application in Citrix and  the local workstation loaded application.

Delta managers training class starts using concord

Working a few issues with the training class getting access to all the applications.

1. Tom Atz was not setup for concord on the training PC.   Needed to unexpired his account
2. Kim Tompson’s ID was not setup until 9:09 AM this morning in AD.  Last member of the Ishop requests to get setup by security.  Because she used SSPM to setup her ID there prior to AD it locked up ID.  She is using a Temp ID until Help Desk gets this fixed.
3. New user in Customer Care joined the class, but was never in training database.

Week ending April 24, 2009

Weekly Status Report 

From Michael Molitor                                                                         Dept: J3340
For the week ending 4/24/09

Operations

• Web Mail import monitoring.
• Remove duplicate webmail cases created over the weekend
• Rerun af standards extract

Technology Launches/Releases

• NA 

Projects/CSR Status

Customer Care Integrations

1. Business case in Review
2. Project Plan Review
3. ART completed.
4. IFR complete — Citrix servers are on order.
5. Finish Alpha testing concord 2.8.2004 — fix temp file use of root of c-Drive
6. New Citrix farm has two servers running with ESX
   

Next Week

 

1. Roll out Second Beta of Citrix for MSP/C
2. Training for trainers starts Tuesday, April 28, in MSP/C to prepare for May 7th training classes

 

Integration in Citrix

Working to find a solution where Concord/Cirrus can be used with one centeral database server but still have reasonable responce time to any client anywhere in the world.  Right now that solution seems to be Citrix Streaming Presentation Server and ICA clients.  More to follow as this project progresses.

Concord 2.8.1 migration issues

Reports have been arriving all morning about a couple of different problems within concord. 

1. Some users are not able to access concord
2. Some did not get the upgrade
3. some are not able to generate a letter
4. some don’t have reporting queries of data downloaded

All of these should be resolved today.

Enhancement to no tier report

Added manager to the query for both last update user of contact card as well as the responcible employee’s manager.  Then updated the schedule so that it will run with other audit reports each Sunday for domestic departments and monthly for Pacific.